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Refund Policy

REFUND POLICY

 

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RETURNS
Thank you for shopping at LilValley.com.
We want you to be happy with your purchase. If you are not completely satisfied with your purchase, we are here to help.

 

RETURN
- Return the product within 30 days of purchase.
- Product must be in its original, resalable condition (undamaged, unopened and unused).
- Please include your proof of purchase or receipt.

 

REFUNDS
- Once we receive the returned product, it will be examined. We will notify you on the status of your return/refund.
- Once approved, we will initiate a refund back to your original method of payment.  It may take some time for your refund to be processed and appear on your statement.

 

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FAULTY PRODUCTS
- If you received a faulty product, please email us at info@lilvalley.com a description of the fault and supporting photographs (if applicable). You may/may not have to return the product for inspection.
- Once approved, we will initiate a refund back to your original method of payment.  It may take some time for your refund to be processed and appear on your statement.

 

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GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

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PLEASE NOTE
- We are unable to refund product that is returned more than 30 days after delivery.
- Shipping costs are non-refundable.
- You will be responsible for any return shipping cost.
- For high value orders we recommend using signature on delivery/insured shipping service.
- We will not be held responsible for missing shipment.